AI triages, categorizes, escalates — your team works the tickets that need a human.
When your support-mode bot can't resolve an issue, it offers to create a ticket. It collects name, email, phone conversationally, routes by keyword to the right category, and notifies the matching support email. Your team works tickets through a New → In-Progress → Resolved → Closed workflow. Cuts the easy stuff before it hits your queue.
Every Studio tool is included free with your account — no per-module fee, no bundle to buy. See everything included
Free with your account. Full feature set. BYOK or pay-as-you-go AI usage.
The bot tries refresh / clear cache / common-fix steps before offering a ticket. Many issues resolve in the chat itself.
Each category has keywords + a support agent email + a default priority. The bot routes intelligently — Billing tickets go to billing, Technical to tech.
New → In Progress → Waiting on Customer → Resolved → Closed. Update the dropdown to bump status.
Low / Normal / High / Urgent. Default per category. Urgent tickets trigger a separate alert email if you configure one.
Full chat history attached to every ticket. Plus internal notes (team-only, customer never sees).
Customer called or emailed outside the bot? Take Ticket button — fill manually, it joins the same queue.
Billing → billing@. Tech → tech@. Default → main support@. No more 'wrong inbox' tickets.
Distinct chime when a new ticket lands. Toggle on/off. Useful for help-desk staffing.
Plug in your own API key (zero markup), or load account credits and we handle the providers. Mix per bot.
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Quick answers — also marked up for AI assistants and Google rich results.
Yes — the bot tries troubleshooting (refresh, clear cache, etc.) before offering a ticket. Many issues resolve in the chat itself. Tickets only get created when the bot genuinely can't help.
Yes — each category has its own support email. Set it in Support Categories. Without a category email, defaults to the bot's main support email.
Set the category's priority to Urgent. Bot flags urgent tickets and you can configure a separate email to an urgent-only address.
Not currently — customer-side ticket portal is on the roadmap. Today they get email updates from you.
Webhook-based integration today (route ticket events to a webhook your helpdesk can ingest). Direct Zendesk push is on the roadmap.
Yes — enable only Support mode on the bot. Inbox shows only the Tickets chip, no Leads or Orders.
These work great alongside AI Support Ticket System — and they're all included free with your account.
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